FAQs

LuxeFloat Products FAQs

General Questions

1. What is LuxeFloat?
LuxeFloat specializes in premium inflatable docks, swim platforms, and accessories designed to elevate your time on the water. Our products combine luxury, durability, and functionality for a variety of aquatic adventures.

2. Where are LuxeFloat products made?
LuxeFloat products are designed in Australia and crafted with the highest-quality materials to withstand Australian aquatic conditions.

3. What can I use a LuxeFloat inflatable dock for?
LuxeFloat docks are versatile and perfect for:

    • Lounging and sunbathing.
    • Securing jet skis or water toys.
    • Hosting floating parties or yoga sessions.
    • Fishing or diving platforms.

LuxeFloat inflatable stand up paddleboard with teal rails and deck pad

Product Features

4. What materials are LuxeFloat docks made of?
Our products are constructed with marine-grade PVC, drop-stitch fabric for stability, and EVA foam decking for a soft, non-slip surface that stays cool underfoot.

5. Are LuxeFloat products UV and saltwater-resistant?
Yes, all LuxeFloat products are designed to resist UV damage and perform well in saltwater environments.

6. What is the weight capacity of a LuxeFloat dock?

    1. The LuxeFloat 2m x 2m pontoon supports up to 500kg.
    2. Always check individual product specifications for weight limits.

7. Are LuxeFloat docks safe for children?
Absolutely! LuxeFloat docks are stable, non-slip, and safe for family use. Ensure proper supervision when children are on or near the water.

UV-resistant inflatable pontoon dock for Australian waters

Setup and Maintenance

8. How do I inflate and deflate a LuxeFloat dock?
Use the LuxeFloat 20 PSI rechargeable pump for quick inflation and deflation. Each product includes clear instructions for setup.

9. How do I clean my inflatable dock?
Rinse with fresh water after use and clean with a mild soap solution if needed. Always dry thoroughly before storing.

10. Can I leave my LuxeFloat dock in the sun for extended periods?
While our products are UV-resistant, we recommend storing them in a shaded area or covering them when not in use to prolong their lifespan.

11. How do I store my LuxeFloat dock?
Deflate the dock completely, roll it gently, and store it in a dry, cool place away from sharp objects and direct sunlight.

Purchasing and Shipping

12. Where can I buy LuxeFloat products?
You can purchase LuxeFloat products directly from our website. We offer free shipping Australia-wide.

13. Do you ship internationally?
Currently, LuxeFloat products are only available for shipping within Australia.

14. What payment methods do you accept?
We accept major credit cards, Apple Pay, and other secure payment options available at checkout.

Luxury 3x2m inflatable floating dock setup off a yacht

Warranty and Returns

15. Do LuxeFloat products come with a warranty?
Yes, LuxeFloat offers a lifetime warranty on manufacturing defects for all products.

16. What is your return policy?
We offer a 30-day money-back guarantee. Products must be returned in like-new condition with all original parts and accessories. Return shipping costs are the responsibility of the customer.

17. How do I file a warranty claim?
Email us at [your email address] with your order number, a description of the issue, and photos of the product. We’ll respond within 1–2 business days.

Additional Questions

18. Can LuxeFloat docks be connected to create larger platforms?
Yes, our docks feature marine-grade D-rings that allow multiple docks to be securely connected.

19. Can I use LuxeFloat docks in rough water?
LuxeFloat docks are designed for stability in calm to moderate water conditions. For rough water, ensure the dock is securely anchored and monitor its use.

20. Do LuxeFloat docks come with accessories?
All of our docks include a repair kit, carry bag, and D-rings. We currently off the 20 PSI pump free of charge as we don't believe luxury begins with a workout.